Support

Tap New file, pick what you’re handing back (a car, a home, a stay or items), give it a title and, if you like, a place. Handback then walks you through the photos one step at a time. Do the pickup photos when you receive it and the return photos when you hand it back. The steps are the same both times, so each before has an after.

A photo is sealed once our evidence service has recorded its fingerprint and stamped it with the server’s time. If you have no signal, the photo is kept as waiting to seal and sealed as soon as you’re back online. The record then shows the time it reached the server, so seal early when you can.

Yes, but the record will say it was not taken in Handback, and its time is the time you added it. Photos taken in the Handback camera make a stronger record.

It helps show you were where you said, for example at the rental lot. It is off by default. Turn it on in Settings → Add approximate location to photos. The position is rounded to about 100 m before it leaves your phone, and it is shown on any link you share.

Open the file and tap Create link. Handback uploads that file’s photos and gives you a link at handback.jazzyazilim.com/v/…. Tap Send link to send it by email or message, or paste it into a dispute form. The person opening it doesn’t need an account or the app.

Open the file and tap Withdraw link under the link, then confirm. The page then says the link was withdrawn and the photos stop loading. You can create a link again later; it gets a new address.

Yes. Photos you add to a shared file, such as the return photos, are sealed and added to the same link as soon as you are online.

Ask them to open the link and drop their copy of the photo on the page. Their browser computes its fingerprint and compares it with the record. The photo they drop is not uploaded anywhere.

We can’t promise that. Each company, landlord, deposit scheme or card issuer decides how to weigh a record. What Handback adds is a time you didn’t set yourself and proof the photos haven’t changed since. Handback is not legal advice; for your situation, talk to a consumer or tenant advice service.

A template for the rental company, landlord or host. It cites your record and its link, and asks for the evidence behind their charge. You can edit it, then copy or send it. It is a template, not legal advice. Check it fits your situation before you send it.

A printable record: a cover page, then every photo with its phone time, its server time and its fingerprint, and the verification link. Useful when a form only accepts attachments.

Paid files and the yearly plan include both. On your free file they unlock for one credit.

• First file: free.
• Trip file (car, stay or items): $4.99, once.
• Move file (a home): $14.99, once.
• Yearly: $29.99 a year for unlimited files. Renews until you cancel.

US prices. The App Store shows the price in your currency before you pay.

Go to Settings and tap Restore purchases. Make sure you are signed in to the App Store with the same Apple Account you used to buy.

That happens with Ask to Buy or when a bank asks for a check. The credit is added as soon as Apple confirms the purchase. If Handback was closed at the time, it comes through the next time you open the app.

The plan is managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Handback and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next year. You keep unlimited files until the end of the year you paid for, and every file you made stays yours.

Deleting the app does not cancel the plan.

Apple handles all payments, so refund requests go to Apple at reportaproblem.apple.com. We can’t issue refunds ourselves.

No. Handback works without sign-up. Your files live on your iPhone, so back up your phone to keep them.

Files move with an iCloud or computer backup of your iPhone. Restore the new phone from that backup. Shared links keep working either way, because they live on our evidence service.

1. Withdraw any links you shared that you want gone.
2. Go to Settings and tap Delete all files from this phone, then confirm.
3. To remove your records from our servers too, email info@jazzgames.net with the install id shown at the bottom of Settings.

The Privacy Policy explains exactly what we delete and the small part of the record we have to keep. If you have the yearly plan, cancel it with Apple as well.